Meredith Rich

Experience

1. VP - Program Management Lead, Delivery & Product Operations, Us Consumer Bank

   Citi

   Oct 2021 — Present · NY, US

   Oversee portfolio of programs for Technology Personal Banking and Wealth Management teams. Collaborate with multiple stakeholders to drive creation of strategic project plan and roadmaps that align with regulatory standards. Lead teams through ambiguity and shifting priorities to program completion. Track, monitor, and meticulously prepare and present status, issue/risk, and RAG reports to senior leadership- Led digital migration testing and website and app development for new card product using best-in-class infrastructure. Communicated progress to leaders, translated complex features to Compliance teams, and identified timeline risks to secure longer testing times. Delivered product on schedule within 4 months, improving experience for 100K customers-Revamped governance process, replacing 17 hours of monthly meetings with streamlined report and 30-minute call-Initiated automation to enhance pre-release approvals from Compliance stakeholders, which improved standardization, enhanced clarity of approvals and changes, reduced errors, and resulted in 100+ fewer Release Week emails-Own and lead weekly Digital Product Operations team calls, driving collaboration, excellence, and mentorship for newer members, and fostering sharing of common risks and pitfalls to prevent errors.