Meredith H.

About Meredith H.

I’m a mission-driven leader with 20+ years of experience across diplomacy, intelligence, and customer success—specializing in helping organizations navigate complexity, strengthen critical partnerships, and deliver measurable outcomes.My career began with the U.S. Department of State and the CIA, where I led cross-functional teams, advised senior decision-makers, and built international partnerships in high-stakes environments across Asia, the Middle East, and Washington, D.C.Those years shaped how I operate today: with clarity, integrity, adaptability, and a calm, structured approach to solving difficult problems.Today, as a Senior Manager in Customer Success, I help enterprise clients adopt and maximize threat-intelligence solutions that protect their people, data, and operations. I lead teams, develop scalable CS programs, strengthen retention, and translate complex cyber/security challenges into clear, actionable strategies for executives.What connects all chapters of my career is simple:I love enabling success through trusted relationships, thoughtful communication, and a deep understanding of people and process.I’m energized by building strong teams, guiding clients through change, and creating environments where both people and organizations can thrive.Outside of work, I’m happiest outdoors, exploring new places, or collecting passport stamps. I’m a curious learner, a part-time marathon runner (despite hating running), and a firm believer that personal growth is always worth the risk.

Experience

1. Senior Manager, Customer Success

   Flashpoint

   Jan 2025 — Present

   Lead customer success strategy for enterprise security clients, driving adoption, renewal, and measurable value from Flashpoint’s threat intelligence platform. • Build executive relationships with CISOs and security leaders to align solutions with their highest-priority cyber, fraud, and insider-threat challenges. • Develop scalable CS programs for onboarding, training, and customer engagement—improving retention and identifying expansion opportunities. • Manage, mentor, and develop a team of CSMs; elevate operational excellence, cross-functional collaboration, and customer-first culture. • Influence product roadmap by championing customer needs and translating complex requirements into actionable insights.