Meredith Reed
Results-driven professional with extensive experience in managing large-scale events, enhancing customer experiences, and driving membership and sales growth within the performing arts and entertainment industry.
- Role
- Ticketing Manager - Customer Care at Birmingham-Jefferson Convention Complex (BJCC)
- Location
- Birmingham, AL, US
- LinkedIn followers
- 500 followers
About Meredith Reed
Experienced Creative and Marketing Director with a demonstrated history of working in the entertainment industry. Skilled in Development, Marketing, Management, Performing Arts, Publicity, and Event Planning. Strong operations professional graduated from Anderson University (SC).
Experience
Ticketing Manager - Customer Care
Birmingham-Jefferson Convention Complex (BJCC)
Aug 2024 — Present · US
Lead the recruitment, training, and performance management of Assistant Managers, Ticketing Supervisors, and part-time ticketing staff to ensure operational excellence- Created new ticketing policies and procedures, ensuring alignment with the company\'s mission and values while providing consistent and high-quality customer service- Designed and implemented a comprehensive guest services training program for the box office and ticketing team, enhancing customer interactions and satisfaction- Build and manage suite and season event configurations in Archtics, ensuring seamless experiences for premium seating clients- Serve as the point of contact for premium seat holders and suite holders, as well as UFL, Birmingham Bowl, and Birmingham Legion FC suites, teams, and season members, providing tailored services and support for all events.
Education
Anderson University (SC)
Vocal Performance
1991 — 1995
Skills
- Event Management
- Drama
- Film
- Video Production
- Voice Over
- Singing
- Emcee
- Acting
- Public Speaking
- Publicity
- Social Networking
- Social Media Marketing
- Public Relations
- Fundraising
- Management
- Program Development
- Musical Theatre
- Improvisation
- Marketing Communications
- Marketing
- Television
- Performing Arts
- Producing
- Entertainment
- Stage
- Creative Writing
- Video
- Music
- Customer Service
- Creative Direction
- Theatre
- Comedy
- Leadership
- Video Editing
- Directing
- Songwriting
- Event Planning
- Radio
- Voice Acting
- Film Production
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