Meredith Keller
Task Force Manager @Transformation Hospitality Solutions
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WORK HISTORY
Task Force Manager @Transformation Hospitality Solutions
US
Assess operational needs of hotel departments. Analyze the systems to assess any updates and training needed, create timelines of implementation to present to General Manager for review• Create or update training guidelines for departments as well as SOPs ensuring compliance on all levels.• Analyze Metrics and comments from guest surveys to pinpoint opportunities, create goals for different timelines to reach overall metric goals• Assist in hiring for department needs and maintaining labor costs on schedules• Ensure that departments were knowledgeable and trained for Brand Standard Audits, ensure any supplies and training needed were ordered and taught• Worked with multiple department leaders to ensure cross training completed, and proper channels of communication set
EDUCATION
University of Houston Conrad N. Hilton College
Bachelor of Science (BS), Hotel and Restaurant Management
Lone Star College
Associate of Arts (AA), Art
SKILLS
ABOUT MEREDITH KELLER
Experienced Front Desk Manager with a demonstrated history of working in the hospitality industry. Skilled in Microsoft Word, Microsoft PowerPoint, Microsoft Outlook, and Customer Satisfaction. Strong support professional with a Bachelor of Science (BS) focused in Hotel and Restaurant Management from University of Houston Conrad N. Hilton College.
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