Meredith Gieszelmann

About Meredith Gieszelmann

Currently, as Director of Client Operations at Foundation Direct, I focus on driving organizational growth and delivering exceptional client service. My mission is to foster collaboration and transparency across departments while implementing innovative solutions that align with the company\'s goals. By prioritizing accountability and efficiency, I aim to enhance operational performance and nurture a culture of continuous improvement. At Foundation Direct, I lead cross-functional initiatives to enhance operational efficiency, achieving a significant increase in client accounts. By spearheading process improvements and developing reporting dashboards, I enable teams to deliver measurable results. My leadership style prioritizes mentorship and collaboration, ensuring high morale and productivity across departments. I also partner with stakeholders to implement service protocols that reduce errors and elevate client satisfaction.

Experience

1. Director of Client Operations

   Foundation Direct

   Oct 2022 — Present

   Identified and implemented process improvements which reduced overhead cost and lead to a reduction in average time to resolution- Established and monitored KPIs, developing cross-functional reporting dashboards to ensure accountability and transparency- Spearheaded the implementation of new client service protocols to reduce errors and cancellations- Collaborated on projects between departments including Client Services, Accounting, Data & Reporting, and Performance to move company objectives forward - Led and mentored a team of 20 employees between two departments, enhancing team performance and morale

Education

• Saint Louis University

  Master of Social Work (MSW), Family

• University of Southern California

  Bachelor's degree, Psychology

Skills

• Data Entry
• Telephone Skills
• Outlook
• Microsoft Office
• Sales
• Microsoft Excel
• Office Management
• First Aid
• Resume Writing
• Behavioral Health
• Training
• Customer Satisfaction
• Therapeutic Crisis Intervention
• Hipaa
• Account Management
• Critical Thinking
• Customer Service
• Patient Advocacy
• Cbt
• Supervisory Skills
• Team-Oriented
• Strategic Planning
• Individual Counselling
• Compassion
• Interventions
• Cpr Certified
• Computers
• Telephone
• Social Skills
• Mental Health Counseling
• Interviews
• New Hire Orientations
• Public Speaking
• Crisis Intervention
• Team Building
• Management
• Treatment
• Case Managment
• Multi-Line Phone
• Suicide Assessment