Daniel Merdan

About Daniel Merdan

I am an Azure Cloud Engineer with experience at Microsoft as an Azure Support Engineer…

Experience

1. Azure Cloud Support Engineer

   Microsoft

   Nov 2023 — Present · US

   Overview: As an Azure Support Engineer at Microsoft, I specialize in the design, implementation, and management of robust Azure cloud infrastructures, focusing on backup and disaster recovery services. My deep expertise in Windows and Linux ensures seamless integration and optimal performance of Azure services.Responsibilities:• Cloud Services Management: I provide exceptional technical support for Azure cloud services, including virtual machines, storage, and networking, optimizing performance through proactive monitoring.• Disaster Recovery: I design and implement strategies for disaster recovery and robust backup to maintain data integrity and availability.• Scripting and Automation: Utilizing PowerShell, Azure CLI, and other tools, I automate tasks to streamline cloud operations and boost efficiency.• Security and Compliance: I manage network security, enhance defenses, and ensure compliance with standards, applying best practices in cloud security.Technical Skills:• Microsoft Azure Expertise: Deep knowledge of Azure Virtual Machines, Storage and Networking.• Scripting Proficiency: Strong skills in PowerShell, Azure CLI, and other scripting languages.• Networking: Solid understanding of RDP, DNS, TCP/IP, and HTTP.• IAAS and Cloud Backup/Recovery: Experienced with infrastructure as a service and cloud-based backup and recovery solutions.Professional Experience:• Problem Solving: Strong analytical skills, capable of independent and collaborative work.• Customer and Technical Support: Extensive experience in customer support, skilled at issue triage and escalation.