Mercy S.
Business Management|| Solution Manager|| SaaS || Product Consulting
- Role
- Senior Business Management at AstraZeneca
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Mercy S.
Experienced Project Manager with expertise in delivering SaaS-based automation solutions, specializing in Order to Cash (O2C) processes, payments, and banking services. Skilled in driving Agile and Scrum-based implementations, I focus on optimizing financial operations and increasing client efficiency through cloud-based automation. Proven track record in managing complex projects and accelerating client adoption of technology.* Led 75+ SaaS Implementations: Delivered end-to-end project management, managed project objectives, mitigated risks and ensured 100% on-time completion within budget.* Orchestrated 100+ O2C Solution Designs: Facilitated complex discussions with global clients, resulting in optimized workflows and a overall improvement in process efficiency.*Boosted Company Revenues: Conducted strategic business reviews and identified cross-sell/up-sell opportunities, enhancing recurring revenue streams. Secured new client deals through customer qualification study via sales simulation analysis introducing data-driven decision making.*Enhanced Product Usage by 25%: Collaborated with product teams to implement key enhancements, improving product accessibility and increasing overall adoption. Streamlined processes through automation and team training, reducing manual efforts by 40% and accelerating user adoption.*Managed High-Performing Teams: Led teams of 15+ consultants and data analysts, driving operational improvements and achieving KPIs consistently across projects.*Awarded for Excellence: Recognized with multiple awards, including \'Employee of the Year\' and ‘Manager of the Year,’ for exceptional leadership and delivering results that exceeded targets.
Experience
Senior Business Management
Nov 2024 — Present
Education
SRM Institute of science and technology
Bachelor of Technology (BTech), Biotechnology
2015 — 2019
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