Mercedes Banda Tran

About Mercedes Banda Tran

I am an experienced professional with a strong background in customer service, financial services, and human resources. My expertise in the financial sector includes working with annuities, managing annuitizations, outgoing transfers, surrenders, electronic fund transfers (EFT), state and federal tax processing, and claims administration.In human resources, I have hands-on experience in candidate sourcing, conducting phone screenings, scheduling interview, following up with applicants, and facilitating smooth onboarding processes. I am also proficient in a variety of business tools, including Workday, Microsoft Office, Microsoft Teams, LinkedIn Recruiting, Indeed and Yello.I am passionate about delivering exceptional service, streamlining processes, and supporting both clients and colleagues to achieve their goals. I am always eager to connect with other professionals and explore new opportunities for growth and collaboration.

Experience

1. Talent Acquisition Specialist

   Jackson

   Aug 2022 — Present · Lansing, MI, US

   Managed full-cycle recruiting from sourcing to onboarding, ensuring a seamless candidate experience and strong hire outcomes.• Coordinated interviews and assessments by managing schedules and communicating feedback quickly, supporting a professional, positive candidate experience.• Created and posted job descriptions across internal and external platforms, increasing applicant quality and role visibility.• Leveraged sourcing tools including job boards, social media, and networking to identify talent and meet hiring goals.• Screened applicants through resume reviews and initial interviews, evaluating qualifications and role alignment.

Education

• Central Michigan University

  Master of Science in Administration - MSA, Human Resource Administration

• Aquinas College - Grand Rapids

  Bachelor of Arts - BA, General Studies