Mercedes Sowders
Customer Care Supervisor @The Flowery
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WORK HISTORY
Customer Care Supervisor @The Flowery
Building and maintaining relationships with current patients, prospective patients, industry professionals, and the medical marijuana community through answering questions, providing information, and addressing concerns.• Make product recommendations or services to customers based on their needs and preferences.• Handle customer complaints and provide alternatives and/r solutions to ensure resolution of complaints.
EDUCATION
College of Coastal Georgia
Bachelor's degree
College of Coastal Georgia
Associate's degree
ABOUT MERCEDES SOWDERS
My work experience has granted me 4 years management experience providing excellent customer service and meeting KPI\'s. I\'ve also gained experience with systems such as CI/TY, CVENT, Social tables, Microsoft (excel, word, PowerPoint, etc), G Suite, SQL, zendesk, slack, and quick ability to adapt new systems and changes. I look forward to working with a company that I can learn and grow with and to help me sharpen my current skills and knowledge and provide me with continuous learning along the way.
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