Mercedes Rodriguez
311 Project Manager
- Role
- 311 Project Manager at Nyc311
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Mercedes Rodriguez
Bilingual professional with a strong educational background, dedicated to enhancing…
Experience
311 Project Manager
May 2023 — Present · New York, NY, US
Assist with NYC311 mobile testing and upgrades while implementing AI-driven enhancements to improve customer experience, streamline navigation, and enable more natural, user-friendly interactions.•Support the coordination of Agency Contingency Notifications for Unplanned outages to ensure timely communication and response.•Coordinate internal resources and third parties/vendors for the fantastic execution of projects•Create and maintain comprehensive project documentation•Develop a detailed project plan to track progress and set deadlines•Create and lead team> assigning team members to specific tasks•Develop project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility•Ensure resource ability and allocation•Use appropriate verification techniques to manage changes in project scope, schedule, and costs•Measure project performance using appropriate systems, tools, and techniques •Ensure Stakeholders satisfaction: including maintaining relationships with clients and all Stakeholders •Evaluate project performance/Measure project performance using appropriate systems, tools, and techniques •Perform risk management to minimize project risks.•Ensure that all projects are delivered on-time within scope and budget.
Education
Monroe College
Master of Business Administration - MBA
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