Mercedes McCracken

About Mercedes McCracken

Driven by a genuine passion for helping others and a love for making things happen (with dogs by my side!), I thrive in roles where client experience and results go hand in hand. As a Client Experience Coordinator, I’m committed to creating seamless, impactful experiences that empower clients to achieve their goals and feel truly supported every step of the way.Organization and efficiency are at the core of my work style—I get a real sense of satisfaction from checking items off my to-do list and ensuring projects are delivered on time and above expectations. My approach blends strategic planning with a personal touch, always prioritizing open communication and tailored solutions.Whether I’m coordinating complex projects or finding new ways to add value, I believe success is built on trust, collaboration, and a little bit of fun. Let’s connect to explore how we can build lasting partnerships and celebrate every win—big or small—together.

Experience

1. Client Experience Coordinator - Broadcom Division

   Televerde

   Mar 2026 — Present

   I focus on driving execution, alignment, and transparency across all client campaigns. I maintain continuous communication with stakeholders, offering informed recommendations for pivots or adjustments as needed to ensure every initiative stays on track and delivers exceptional results.By partnering closely with Operations, SDR teams, and client stakeholders, I help ensure that all campaign deliverables are thoroughly documented, fulfilled, and meet our high standards for quality. My commitment is to deliver a best-in-class experience for Broadcom, prioritizing proactive collaboration and meticulous attention to detail at every step.

Education

• Rio Salado College

  AAS Computer Science 2017

• Ashland University

  Associate's degree, General Studies

• Ashland University

  BS Organizational Leadership and Development