Mercedes Crespo
Senior Director of Patient Experience @New York-Presbyterian Of Queens
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WORK HISTORY
Senior Director of Patient Experience @New York-Presbyterian Of Queens
Flushing, NY, US
Responsible for day to day operations and strategic goals for Patient Experience, Patient Services, Pastoral Care and Education, Volunteer Services and Interpreter Services. Also help manage and serve as lead for Administrator on Call program at NYP/Queens. Partner with clinical and administrative teams to improve the Patient Experience. Lead a team of 20 and manage fiscal responsibility for a budget over $4M.
EDUCATION
Baruch College
Masters, Business Administration
St. John's University
Bachelor of Science, Sociology
SKILLS
ABOUT MERCEDES CRESPO
Senior Director of Patient Experience at NY Presbyterian/Queens
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