Mohammad Meraj Shaikh
System Administrator | Azure | Active Directory | Windows Server | IT Support Specialist
- Role
- System Administrator at NCR Atleos
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Mohammad Meraj Shaikh
I am Meraj, a Cloud Engineer driven by curiosity and a passion for building meaningful…
Experience
System Administrator
Feb 2025 — Present · Mumbai, IN
Delivering seamless technical support to drive operational excellence in a global fintech leader.Key Responsibilities:Provide tier-1/tier-2 IT support to internal employees, troubleshooting hardware, software, and network issues to minimize downtime and maintain productivity.Manage and resolve IT service desk tickets via tools like ServiceNow, Jira, or Zendesk, ensuring timely resolution of technical inquiries.Configure, deploy, and maintain endpoints (laptops, mobile devices, printers) and enterprise software applications in compliance with company security policies.Collaborate with cross-functional IT teams to escalate complex issues and implement system upgrades or patches.Document technical processes, solutions, and knowledge base articles to enhance team efficiency and user self-service capabilities.Support onboarding/offboarding processes, including user account provisioning, access management, and hardware setup.Monitor and maintain IT infrastructure (Windows/macOS environments, Active Directory, VPN) to ensure optimal performance and security.Skills:Technical Support | Troubleshooting | ITIL Framework | Active DirectoryWindows/macOS Administration | Remote Support Tools (TeamViewer, SCCM)Network Fundamentals (TCP/IP, DNS, VPN)| Security Best Practices
Education
Akbar Peerbhoy College of Commerce & Economics Maulana Shaukatali Road Mumbai 400 008
Bachelor of science
2020 — 2023
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