Meraj Ahmed
Senior Engineer@Barco | Customer Support & Projects
- Role
- Senior Engineer at Barco
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Meraj Ahmed
1.An erudite professional with more than 13 Years’ Experience in AV and IT Solution…
Experience
Senior Engineer
Jan 2017 — Present · Bhubaneswar, IN
1.Provide technical account and situation management to focus and coordinate information and resources to address issues in and off the field, by delivering feedback and recommendations for project and service delivery issues to esteemed customers.2.Managing and coordinating with inter departments to facilitate site planning, equipment installation and software commissioning to achieve project completion in specified time.3.Delivered post incident reports on all critical support incidents and maintained customer support plans and relationships to improve performance to assist account teams and customer objectives.4.Implementation of FAT, POC and Demo to respective customers for technical requirement on Projects/Services.5.Communication and Coordination between internal departments to resolve Customer Issues.6.Worked closely with pre-sales, project, and technical team to implement project requirements and to resolve customer issues, providing resolutions of these issues to meet the Project Clause and SLA.7.Provided Email and remote Support to resolve the Customer issues.8.Provide RCA on Customer highly technical issues.9.Ensuring that work execution in accordance with the approved drawings and specifications, agreed procedures and methods to meet the SLA.10.Coordinating Customer Site Inspections and Pre-Installation & Commissioning Visit to meet Customer and OEM issues on Project and Services.11.Actively and positively participates in regular client meetings and departmental meetings for the purposes of project & service planning and its implementation.12.Direct Interaction with client/partner. 13.Retain existing customers by providing solution for their customized requirement. 14.Responsible for presales activities like DEMO/POC in coordination with sales team.15.Expertise in Videowall & Visual Display Solution System, Video Projection & Steaming Systems, Video Control Management Server, Collaboration & Presentation Solutions,
Education
Maulana Abul Kalam Azad University of Technology, West Bengal formerly WBUT
Bachelor of Technology - BTech, Electronics and Instrumentation
DAV Public School
Higher Secondary , English, Maths, Chemistry, Physics and Biology
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