Meradith Stretz

About Meradith Stretz

I lead enterprise organizational change for complex technology transformations, turning strategyinto measurable adoption and business results.MY EXPERTISE:13+ years driving transformation for Fortune 500 and industry leaders in manufacturing, construction,equipment rental, and commercial operations (50 to 3,500+ user organizations).I operate at strategy and execution intersection—partnering with C-suite on transformation strategywhile staying hands-on with teams to ensure adoption. I translate enterprise vision into operational reality.WHAT I DELIVER:End-to-end change management for complex transformations. I design strategy, assess readiness,build frameworks, and execute alongside teams—from discovery through sustainability. I bridgetechnical implementation with workforce adoption, ensuring measurable business outcomes.MY APPROACH:I center change on people at every level—C-suite to frontline. I’ve spent 13+ years in field operations,call centers, and executive offices. I’m known for translating complexity into clarity, creatingstructure and shared understanding that enable effective execution.PROVEN RESULTS:• 86% training satisfaction and 100% user confidence across major deployments• 4.33/5 train-the-trainer and perfect CSAT scores• Led recovery from failed implementation to successful deployment• Built and scaled change methodologies across enterprises• $850K+ in new business from strategic advisory• Client recognition: “You handle our account like you work here”WHAT ENERGIZES ME:Workshops and facilitation. Building relationships with teams and executives. Creating structuresthat enable others to succeed. Measuring outcomes. Developing people.I thrive in organizations treating change as strategic capability and respecting expertise at all levels.I’M INTERESTED IN:Director or Principal-level change leadership roles in enterprise organizations undergoing complextechnology or commercial transformation. Change practices, transformation programs, consulting advisory.

Experience

1. Principal Consultant, Business Transformation

   Uptima

   Apr 2023 — Present · Pittsburgh, PA, US

   Principal Consultant - Business TransformationPre-Sales - AI, Sales and Service Cloud, Change Management Partner with sales teams to shape digital transformation opportunities focusing on emerging technologies. Translate complex technical solutions into business value propositions. Lead discovery workshops and create vision books that align generative AI and Service Cloud capabilities with measurable business outcomes. Crafted and proposed an AI and Service roadmap for a Fortune Global 500 manufacturer, which resulted in $500K+ in new revenue. Consistently exceeded utilization targets while maintaining high quality deliverables.Change Management Consultant - Medium and Enterprise ProgramsGuide organizations through transformational change. Lead and mentor other business analyst and change management consultants; providing direction on deliverables, timelines, and best practices. Create OCM milestone plans, lead change champion networks, and facilitate user acceptance testing. Drive adoption by aligning technical solutions with business processes. Launched first-of-kind $200K organizational change management program supporting in-house transformation teams.Business Architect - Service OperationsTransform service operations across multiple verticals including automotive, manufacturing, high tech and equipment rental. Conduct system health checks and create strategic roadmaps that unify business units. Map current state processes, document pain points, and design future state solutions leveraging Salesforce Sales Cloud, Service Cloud and Field Service. Facilitate onsite discovery workshops to gather requirements and align stakeholders around unified service operations.

Education

• Stephens College

  Bachelor of Science - BS, Marketing: Public Relations and Advertising

Skills

• Crm
• Sales Process
• Lead Generation
• Marketing Strategy
• Event Planning
• Customer Satisfaction
• Training
• New Business Development
• Trade Shows
• Sales
• Market Research
• Mapanything
• Operations Management
• Business Development
• Elearning
• Instructional Design
• Training Skills
• Project Planning
• Marketing
• Customer Relationship Management (Crm)
• Salesforce.com
• Agile
• Team Building
• Account Management
• Writing
• Data Management
• Business Analysis
• Jira
• Crm Implementation
• Negotiation
• B2b
• Sales Operations
• Cold Calling
• Customer Service
• Contract Negotiation
• Selling
• Sales Management
• Walkme
• Public Relations
• Branding Development