Mensur Deva

Chief Concierge @UDR

Manage the orientation for new staff to relevant operating procedures, practices and provide general and technology assistance to other support staff;Employee Training;Manage and prioritize resident issues/requests and effectively communicate with management to resolve and conduct follow up calls with all stakeholders to ensure satisfaction with service requests;Lead the effective functioning of the front desk; act as back-up for others, and provide general administrative support across the Community, as required performs other duties as assigned;Maintain liaison with the Service Manager and with the Property Manager regarding on-going service appointments, outside vendors/contractors and other administrative matters during major renovation project to ensure smooth running of operations;Provide a professional concierge service and high touch level of customer service and hospitality by responding or drafting responses to a wide range of correspondence and other communications as well as greeting tenants and recommending services;Prepare and process unclassified and confidential information about tenants and cases;Respond to complex information requests and inquires to ensure tenants and vendors needs are met on a timely basis;Assisted and helped new management with acquisition and transition process;Earned financial recognition and acknowledged in customer survey; Member team of property that earned 2013, 2014, and 2016 President\'s Club award for achieving top financial and resident satisfaction goals, average percentage of occupancy is 98%.