Mensur Deva
- Role
- Chief Concierge at UDR
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Mensur Deva
At UDR, our commitment to operational excellence and resident satisfaction is paramount…
Experience
Chief Concierge
Aug 2011 — Present
Manage the orientation for new staff to relevant operating procedures, practices and provide general and technology assistance to other support staff;Employee Training;Manage and prioritize resident issues/requests and effectively communicate with management to resolve and conduct follow up calls with all stakeholders to ensure satisfaction with service requests;Lead the effective functioning of the front desk; act as back-up for others, and provide general administrative support across the Community, as required performs other duties as assigned;Maintain liaison with the Service Manager and with the Property Manager regarding on-going service appointments, outside vendors/contractors and other administrative matters during major renovation project to ensure smooth running of operations;Provide a professional concierge service and high touch level of customer service and hospitality by responding or drafting responses to a wide range of correspondence and other communications as well as greeting tenants and recommending services;Prepare and process unclassified and confidential information about tenants and cases;Respond to complex information requests and inquires to ensure tenants and vendors needs are met on a timely basis;Assisted and helped new management with acquisition and transition process;Earned financial recognition and acknowledged in customer survey; Member team of property that earned 2013, 2014, and 2016 President\'s Club award for achieving top financial and resident satisfaction goals, average percentage of occupancy is 98%.
Skills
- Economics
- Negotiation
- Marketing
- Photography
- Research
- Property Management
- Customer Service
- International Relations
- Analysis
- Onesite
- Art Photography
- Active Building
- Concierge
- Real Estate
- Social Networking
- Management
- Project Management
- Apartments
- Leadership
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