Mannix Enoch

About Mannix Enoch

AVP, Mortgage Manager | Financial Analyst | Director of Facilities Operations & …

Experience

1. Modification Spoc Assumption Customer Contact Specialist

   PENNYMAC

   Oct 2019 — Present · Summerlin, NV, US

   Earnestly assess customer financial information for foreclosure alternative programs while performing loss mitigation risk assessments based on credit rating, DTI, and other specific risk factorsAssisted with transitioning over 100K modifications during the height of the pandemicResolve on average 25 customer contact inquiries per day, resulting in a 25% increase in customer retention Exceed daily individual and team goals by maintaining 95% Quality Assurance and 90% Production SLA Assigned a team leadership role as a subject matter expert to assist an 8–10-person team that attributed to decreasing escalations by 5% Broadened department’s overall adherence by consistently maintaining a daily minimum rate of 95%Tapped to take on dual role as a modification and assumption specialist due to ability to efficiently multi-task, resulting in a 3–5-minute reduction in customer hold timeProvide Simple and Qualified Assumptions based on investor guidelines such as USDA, VA, FHA, FNMA and FHLMCIntegral part of completing over 700 assumptions over a 9-month timeframeContributed to decreasing the department’s overall call volume abandonment rate to less than 1%Engage in providing a relatively seamless end to end process, allowing an expedient and exceptional customer experienceConsistently receive stellar performance reviews to date

Education

• State University of New York College at Brockport

  Bachelor’s Degree

  1994 — 1998

Skills

• Real Estate Transactions
• Operating Budgets
• Territory Management
• Building Effective Relationships
• Distribution Center Operations
• Corporate Real Estate
• Deed in Lieu
• Reporting
• Sales Operations
• Customer Service
• Vendor Contracts
• Short Sales
• Financial Analysis
• Forecasting
• Process Optimization
• Budgeting
• Sales
• Streamlining Operations
• Training & Development
• Cost Reduction
• Loss Mitigation
• Increase Productivity
• Account Management
• Risk Assessment
• Multi-Site Operations
• Banking
• Key Performance Indicators
• Risk Management
• Vendor Management
• Inventory Control
• Purchase Management
• Mortgage Lending
• Life Insurance
• Organizational Effectiveness
• Strategic Planning
• Regulatory Compliance
• Internal Audit
• Vendor Relationship Management
• Foreclosures
• Mortgage Banking