Mengyang Zhang
Data & Applied Scientist at Microsoft
- Role
- Data & Applied Scientist at Microsoft
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
Experience
Data & Applied Scientist
Oct 2022 — Present · Atlanta, GA, US
Lead in the effort of evaluating performance of AI agents in Customer Support area in terms of Fluence, Coherence, Relevance, Groundedness, Completeness, Accuracy, etc.• Developed SCR (Symptom, Cause, Result) Recommender system, which provided suggestions to fill SCR fields for support tickets closure. It leveraged OpenAI service to save 240K hours engineer time annually.• Developed Propensity model to score and rank Office365 customers based on probability to sign up Azure Free Trial Account, potentially acquiring 25k customers per quarter, each with ~$10k LTV.
Education
Georgia State University
Master of Science, Risk Management
Georgia State University
MS, Actuarial Science; Mathematical Risk Management
2011 — 2013
Renmin University of China
Bachelor of Science, Statistics
Georgia State University
Master of Science, Actuarial Science
Renmin University of China
B.Econ, Statistics
2007 — 2011
Skills
- Microsoft Excel
- Risk Management
- Php
- Html
- C#
- Data Analysis
- Financial Analysis
- Information Technology
- Sql
- Python
- Statistical Modeling
- Unity3d
- Time Series Analysis
- Actuarial Science
- R
- Statistics
- Financial Modeling
- Sas
- Javascript
- Css
- Matlab
- Predictive Modeling
- Microsoft Office
- Spss
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