Menesh Vekaria
Senior Global Enterprise Services Manager @Diligent
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WORK HISTORY
Senior Global Enterprise Services Manager @Diligent
Led a global team of enterprise service specialists in delivering full-cycle project management and implementation support for clients across North America, EMEA, and APAC—ensuring seamless onboarding and adoption of Diligent’s SaaS solutions- Developed and executed strategic service delivery frameworks that improved operational efficiency by 25% and generated significant cost savings year-over-year- Collaborated with C-level executives and cross-functional stakeholders (Sales, Product, Engineering, and Customer Success) to assess evolving business needs, define scalable service models, and align delivery with enterprise-level goals- Managed multi-vendor relationships and led complex contract negotiations, driving both service excellence and cost optimization across a global supply chain- Implemented performance analytics and service KPIs using platforms like Salesforce, ServiceNow, and Power BI to identify improvement areas, driving a 20% increase in customer satisfaction scores and overall service quality.
EDUCATION
University of Westminster
BSc (Hons), Computer Science
Harrow College
Information Technology and Business
SKILLS
ABOUT MENESH VEKARIA
Global Enterprise Services Leader | M&A Integration | Strategic Projects | Financial Management | Operational ExcellenceStrategic and results-oriented Enterprise Services Manager with a strong track record of leading global teams and delivering impactful, customer-centric solutions across diverse markets. Proven expertise in managing large-scale, cross-functional projects that align with business objectives and drive measurable value.Experienced in M&A integration, budget ownership, and financial planning—ensuring cost-effective operations while maintaining service excellence. Adept at streamlining processes, enhancing customer satisfaction, and driving sustained revenue growth.Recognized for a collaborative leadership style, a deep understanding of complex global business environments, and the ability to deliver results through strategic execution and strong stakeholder partnerships. Passionate about driving operational success and innovation at Diligent Corporation and beyond.
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