Mendi Twedt

Experience

1. Operations Supervisor Inflight Customer Service

   United Airlines

   Mar 2023 — Present · Denver, CO, US

   Oversee inflight operations, including cross departmental collaboration, developing, and implementing strategy to ensure strong safety and quality control, customer experience, regulatory compliance, and operational efficiency. • Manage key projects to enhance regulatory compliance, improve operational efficiencies, and align with organizational goals.• NPS project team, enhancing communication and process improvements. Resulting in 7% increase in customer satisfaction scores.• Quick Turn project team, collaborating with the Consistency Team, Customer Service, Business Resource Groups and Catering to improve Quick Turn processes and procedures. Analyze Quick Turn data and provide recommendations to drive process improvement, resulting in a 10% increase in success rate.• Manage end to end process relating to escalated inflight security and medical situations.• Lead planeside visits to advise on safety protocols and customer satisfaction focus. • Deliver in Base Flight Attendant support focusing on crew and passenger safety and enhanced customer experience.

Education

• Regis University

  Bachelor’s Degree