Menan Thamilmaran
Technical Support Specialist, Client Service Desk @Toronto District School Board
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WORK HISTORY
Technical Support Specialist, Client Service Desk @Toronto District School Board
Toronto, ON, CA
EDUCATION
Lester B. Pearson Collegiate Institute
High School Diploma
Ted Rogers School of Management - Toronto Metropolitan University
Bachelor of Commerce (Honours), Business Technology Management
Herzing College
Combined Electrical & Network Cabling , CONSTRUCTION TRADES
ABOUT MENAN THAMILMARAN
As an IT Support Professional with a Bachelor of Commerce in Information Technology, I provide exceptional customer service and technical support to the Toronto District School Board (TDSB). With over 5 years of experience in the field, I have developed strong skills in troubleshooting, incident management, and ServiceNow administration. In my current role as a Help Desk Support Specialist, I handle customer inquiries and resolve technical issues in a timely and efficient manner. I collaborate with the HRIS team and other stakeholders to ensure seamless IT operations and user satisfaction. I also maintain and update the ServiceNow system, creating reports, workflows, and dashboards. I am passionate about learning new technologies and improving my skills. I am a team player and enjoy working with others to achieve common goals. I am confident that my customer service and technical support skills make me an asset to any organization.
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