Menali Kothari

Assistant Vice President - Retail Portfolio Management, Regulatory Complaints | Customer Relations I Customer Experience I Grievance Management

Role: Assistant Vice President - Quality Assurance at HDFC Bank
Location: Mumbai, MH, IN
LinkedIn followers: 500 followers

General Business & ManagementView LinkedIn profile

About Menali Kothari

I am a seasoned Customer Relations, Experience and Grievance handling officer with a…

Experience

Assistant Vice President - Quality Assurance
HDFC Bank
Sep 2021 — Present · Mumbai, IN
Quality Assurance & Escalations Management for Banking Ombudsman, RBI SSM, Lead Bank, Chief Minister, MoF & CPGRAM complaints for Retail Loans, Consumer Durable Loans including Credit Rejection, Restructuring and Moratorium within the collections portfolio.

Education

R.D. National College
Bachelor of Science (B.Sc.), Biotechnology
2003 — 2006

Skills

Marketing
Customer Relationship Management (Crm)
Customer Satisfaction
Training
New Business Development
Business Planning
Team Leadership
Sales Management
Banking
Team Management
Management
Process Improvement
Crm
Vendor Management
Business Development
Customer Service
Business Strategy
Automotive
Negotiation

Contact information

Verified work emails, personal emails, and direct dials — unlocked in one click.

Work email
•••••@hdfc.bank.in
Personal email
•••••@•••••.com
Direct dial
+•• ••• ••• ••••

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Current company

HDFC Bank

Banking · 216K employees · Mumbai, Maharashtra, India

HDFC Bank is India's largest private sector bank, offering a comprehensive range of financial products and services to our customer base of over 92 million. Our extensive distribution network of 8,919 branches and 21,031 ATMs across 3,836 cities and towns as of August 2024, reaches every corner of the country, making us accessible to millions. Promoted by Housing Development Finance Corporation (HDFC), India's leading housing finance company, HDFC Bank began operations in 1995 with a simple mission: to be a "World-class Indian Bank". With a single-minded focus on product leadership, customer focus and operational excellence, we have emerged as a leading player in all our business segments. We cater to individuals and businesses, offering a full range of innovative banking solutions including loans, payments, and wealth management. Our business solutions empower companies of all sizes, from MSMEs to large corporations, helping them grow with tailored banking services and financial tools. In 2023, the Bank merged with HDFC Ltd, combining our robust banking services with HDFC Ltd's legacy of leadership in housing finance. This merger enhances our ability to offer home loans and other financial services, ensuring seamless access for customers across urban and rural areas. As a socially responsible corporate citizen, we believe in banking with a purpose. Through our CSR initiative, Parivartan, we actively work to drive positive change across education, healthcare, skills training, and sustainable livelihoods impacting over 10 crore lives across the country. Our commitment to community impact is as strong as our dedication to delivering value to our stakeholders. As we expand, we continue to stay at the forefront of innovation, offering seamless digital banking experiences to enhance the lives of our customers. HDFC Bank prioritises the security of its systems and remains committed to maintaining the confidentiality of its customers' data. As a precaution

hdfc.bank.in

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About Menali Kothari

Experience

Assistant Vice President - Quality Assurance

Education

R.D. National College

Skills

Find verified contacts for anyone on LinkedIn