Menaka Thambyah
Manager, Call Excellence @Reliance Home Comfort
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WORK HISTORY
Manager, Call Excellence @Reliance Home Comfort
CA
EDUCATION
Centennial College
Adult Education - High Honours, Adult and Continuing Education and Teaching
SKILLS
ABOUT MENAKA THAMBYAH
Multi-faceted leader of customer service excellence with 10+ years of professional success ensuring high standards of the strategic design and implementation of quality, sales,coaching and technical support training for Regulated Canadian Immigration Consultants and Enterprise Telecommunication solutions for multi-million dollar agreements.Brings in-depth knowledge of the critical components involved working within a Regulatory, compliance environment, with success implementing the training, processes and member support needed to develop leaders within the profession, ensuring adherence to associated Regulations, and the Council\'s mandate of consumer protection. Solid understanding of managing, supporting and developing employees with success delivering change management, leadership development and performance training to increase employee engagement and productivity, aligned to Key Performance Indicatiors (KPI) and corporate objectives. Persuasive negotiator, equally effective building relationships within all levels of the business to achieve the organization\'s strategic plan. Recognized by peers, colleagues, clients, vendors and staff for integrity, superb business acumen,\"team player\" attitude and strategic thinking skills.
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