Marvin White
Business Technology | Digital Marketing | Product Marketing | Planning and Execution | Speaker |
- Role
- Manager, Global Cloud Contact Center at Federal Express Corporation
- Location
- Memphis, TN, US
- LinkedIn followers
- 500 followers
About Marvin White
Dynamic and purposeful business leader with over 25 years of experience in corporate and non-profit environments. I have a proven track record of enhancing organizational effectiveness, driving strategic initiatives, and fostering a culture of engagement and continuous improvement. My experience spans leading global initiatives at FedEx, running a successful marketing firm, and serving in various non-profit leadership roles.I am seeking opportunities with companies that prioritize their objectives and their people\'s well-being. I believe in leading with empathy, integrity, and a strong focus on creating environments where employees can thrive and contribute to the company\'s success. My goal is to leverage my extensive leadership experience to help organizations achieve their strategic goals while fostering a supportive and engaging workplace culture.Key Qualifications-Strategic leadership in corporate and non-profit sectors-Expertise in marketing, business strategy, and organizational growth-Strong community ties and a deep understanding of organizational needs.If you are looking for an experienced leader dedicated to people and organizational success, I would love to connect and explore potential opportunities.
Experience
Manager, Global Cloud Contact Center
Mar 2023 — Present · Memphis, TN, US
Directed the Global Cloud Contact Center (GC3) initiative, building a world-class cloud-based contact center and workforce management platform.• Supported the rollout of the Customer Experience Desktop (CED) on Salesforce.com for efficient data movement.• Achieved a 98.2% completion rate on all service level agreements.• Improved customer satisfaction with 39% of calls not requiring transfer to a live agent, resulting in a customer satisfaction rating of 3.18 out of 5 and a resolution rate of 39.99%.• Transformed governance procedures to change Internal Audit results from unacceptable to exceptional in less than one year through rigorous process improvements and collaboration.
Education
University of Memphis
Bachelor of Business Administration (B.B.A.), Marketing
1994 — 1998
University of Memphis
Master of Business Administration (M.B.A.), Finance, General
2000 — 2002
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