Melyssa Roland
Sr. Quality Assurance Auditor
- Role
- Sr Quality Assurance Auditor at Alaska Airlines
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Melyssa Roland
I’m a highly organized Sr. Quality Assurance Auditor with over 6 years of people…
Experience
Sr Quality Assurance Auditor
Nov 2024 — Present · Seattle, WA, US
Act as a subject matter expert in quality assurance auditing, regulatory compliance, operational risk management, and process improvement/development across Alaska Airlines’ Maintenance & Engineering (M&E) division- Lead high-impact projects and process improvement initiatives, driving change management and operational excellence across multiple departments- Exercise significant autonomy and judgment in audit planning, documentation design, and compliance verification to ensure alignment with FAA regulations and internal standards- Facilitate cross-functional teams of subject matter experts (SMEs) to identify, analyze, and resolve complex operational challenges- Coach and support managers and frontline teams through organizational change, system transitions, and process updates to embed a culture of safety and quality- Design and implement audit checklists, SOPs, and compliance frameworks to strengthen internal controls and improve audit readiness- Analyze audit findings and operational trends to identify risks, recommend solutions, and track improvement outcomes that support enterprise-wide continuous improvement.
Education
Washington State University
Bachelors of Arts, Business Administration, Management Operations, minor in HR
2004 — 2005
Dale Carnegie
Oral Communication and Interpersonal Skills
1999 — 1999
Clark College
Associates of Arts, Business Administration
2003 — 2004
College of the Redwoods
Associates of Arts, Mathematics, Humanities, University Studies, Technical Studies
2001 — 2003
Pacific Lutheran University - School of Business
Master of Business Administration (MBA), Health/Health Care Administration/Management
2011 — 2013
Dale Carnegie
Sales Advantage
2007 — 2007
Skills
- Teamwork
- Organizing
- Screening Resumes
- Employee Relations
- Sourcing
- Networking
- Applicant Tracking
- Hiring
- Deferred Compensation
- Compensation
- Resume Writing
- Talent Acquisition
- Staffing Services
- Human Resources
- Internet Recruiting
- Healthcare Information Technology
- Interview Preparation
- Sales Process
- Talent Management
- Peoplefluent
- Time Management
- Healthcare
- Leadership
- Employee Benefits
- Recruiting
- Healthcare Industry
- Workforce Planning
- Hipaa
- College Recruiting
- Microsoft Office
- Sales
- Interviews
- New Hire Orientations
- Lawson
- Management
- Account Management
- Applicant Tracking Systems
- Full-Life Cycle Recruiting
- Phr
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