Melyssa Mefford

About Melyssa Mefford

As a Process Excellence Manager at Liberty Mutual, I apply my skills and credentials in Lean Six Sigma (LSSGB) to deliver innovative solutions that enhance efficiency and quality across the organization. I have over 8 years of experience in operational excellence roles, where I have managed projects from inception to implementation, facilitated cross-functional collaboration, and employed Six Sigma and Lean methodology and analytics.My mission is to create a culture of continuous improvement and excellence, where I can leverage my problem-solving, strategic thinking, and customer service skills to support the organization\'s goals and vision. I am proud to have successfully launched the first RPA project at Grange, where I previously worked as a Business Operations Analyst for 4.5 years. I am also a recipient of the State Auto High Five Award, an accolade for outstanding performance and contribution. I am always eager to learn new tools and techniques that can help me optimize processes and deliver value to the customers and stakeholders.

Experience

1. Senior Business Analyst

   GM Financial

   Feb 2026 — Present

Education

• Penn Foster

  Associate’s Degree

  2015 — 2017

• American Educational Institute

  Associate's degree

  2013 — 2015

• MoreSteam University

  Lean Six Sigma Green Belt

  2017 — 2017

Skills

• Workers Compensation
• Access
• Team Building
• Management
• Records Management
• Business Analysis
• General Insurance
• Training
• Software Documentation
• Property & Casualty Insurance
• Troubleshooting
• Leadership
• Underwriting
• Visio
• Adobe Creative Suite
• Customer Service
• Microsoft Excel
• Powerpoint
• Process Scheduler
• Event Planning
• Commercial Insurance
• Insurance
• Lotus Notes
• Microsoft Office
• Human Resources
• Claim
• Process Improvement
• Employee Benefits