Melwyn Gonsalvez

About Melwyn Gonsalvez

As a Transactional Operations Manager at ADP, I bring over 17 years of experience in managing end-to-end operations and client services across Payroll and Recruitment Process Outsourcing (RPO). My role involves ensuring process efficiency, KPI adherence, and client satisfaction through robust governance and operational strategies. By leading pilot projects and fostering cross-functional collaboration, I focus on delivering impactful solutions that align with business goals. At ADP, I drive initiatives in change management, process improvement, and skill development to enhance team productivity and operational outcomes. With expertise in client engagement and organizational effectiveness, I am committed to fostering innovation and empowering teams to deliver measurable results in a dynamic business environment.

Experience

1. Transactional Operations Manager

   ADP

   Sep 2019 — Present · Pune, IN

   Managed pilot projects in Payroll for end-to-end operations and client services Managed pilot projects in RPO for multiple clients in the Candidate Care Line End-to-end ownership of clients from a Centre of Excellence perspective Process stakeholder governance and maintain KPI\'s and operational performance Monitor, manage and drive efficiencies with strong client management Drive and implement Continuous process improvement initiatives to improve business performance Responsible for end-to-end client operations, skill development, engagement & productivity enhancement Drive, Develop and execute training for the business unit by monitoring and managing effectiveness of quality & training programs and recommend improvements in coordination with the BPI team Develop SOPs and manage onsite training information Engage with clients and Corp commercial leaders, peers and business unit leads to influence and drive associate performance to achieve world class customer experience Working closely with the AX group to manage and organize various associate engagement activities across the business and teams

Education

• St.Vincents High School, Pune

  SSC

• Vidya Bhavan College of Commerce, Pune

  Bachelor of Commerce (BCom)

  2001 — 2005