Melwin Rock S

Experience

1. Senior Customer Service Representative

   Thermo Fisher Scientific

   May 2025 — Present · Bengaluru, IN

   Quotation to Order ManagementRoles and ResponsibilityResponding promptly and efficiently to customer inquiries via email Resolving customer complaints and ensuring customer satisfaction Processing orders, forms, applications, and requests accurately and promptly Keeping records of customer interactions, transactions, comments, and complaints Communicating and coordinating with internal departments to ensure customer needs are met Identifying and assessing customers\' needs to achieve effective solutions Providing product information and recommendations to customers Ensures that performance metrics / SLAs are met Ensure adherence to all internal / external processes defined A proven track record of delivering flawless customer service Excellent problem-solving skills and a customer-centered approach Ability to multitask and prioritize tasks in a fast-paced environment Proficiency in using customer service software and tools

Education

• Sree Cauvery Management College

  Bachelor of Commerce - B.com

  2017 — 2020