Melvin Bagamsah

Desktop Support Technician @Coty

Provide high-level IT support for clients and visitors, delivering both remote and hands-on assistance.•Install, configure, and upgrade hardware and software to maintain efficient and secure systems.•Coordinate with the Service Desk, Support Leads, and on-site peers to ensure timely and professional support delivery.•Collaborate with assistants and VIP Support Team to align service with senior management and VIP schedules.•Use ITSM tools to monitor, respond to, and resolve tickets in line with SLAs while managing client expectations.•Follow up on open and closed tickets and identify opportunities for process improvement.