Melvin Padilla
End User Computing Analyst @Sobeys
Signup · Get unlimited contacts
WORK HISTORY
End User Computing Analyst @Sobeys
CA
Provided comprehensive technical support to end-users, resolving hardware and software issues efficiently to minimize downtime- Managed and maintained a fleet of desktops, laptops, and mobile devices, ensuring their optimal performance and security- Installed, configured, and upgraded operating systems, software applications, and hardware components as required- Collaborated with the IT team to develop and implement IT policies, procedures, and best practices, ensuring compliance with industry standards- Participated in the onboarding and training of new employees, providing guidance on IT protocols and systems- Assisted in the development of end-user documentation and knowledge base articles to promote self-service solutions- Utilized ITIL principles to manage and prioritize incident requests, ensuring timely resolutions and customer satisfaction- Travel to West Sites (BC, AB, SK, MB)
EDUCATION
Southern Alberta Institute of Technology (SAIT)
Information Technology
Father Lacombe High School
High School, High School Diploma
SKILLS
ABOUT MELVIN PADILLA
I am an IT Professional, currently in a position as End User Computing Analyst at Sobeys…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.