Melvin Jefferson
Help Desk Support Regional Technology Coordinator @Moss Adams
Fremont, CA, US
EMAILS
MOBILE NUMBERS
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WORK HISTORY
Dec 2013 — Present
Help Desk Support Regional Technology Coordinator @Moss Adams
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Provides software and hardware desktop technical support, utilizing solid troubleshooting skills Researches, resolves, and responds to business customer issues/problems/questions escalated from the National Support Center via email, telephone calls, callbacks/escalations. Provides support on desktop systems, in accordance with SLAs and industry standards.
SKILLS
Strategic PlanningBusiness ProcessAnalysisProject PlanningNetwork SecurityVpnVendor ManagementErpTeam BuildingPosData AnalysisTrainingXpTelecommunicationsVendor RelationsRetailBusiness IntelligenceVirtualizationAccount ManagementIT StrategyChange ManagementBudgetsLeadershipCustomer ServiceManagementBusiness AnalysisIT ManagementSoftware DocumentationTechnical SupportData CenterNetwork AdministrationTeam LeadershipCustomer RelationsComplianceDisaster RecoveryIntegrationMicrosoft OfficeProject ManagementVisioProgram Management
ABOUT MELVIN JEFFERSON
Diligent, highly effective IT Project Manager and Tech Support Manager with years of…
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