Melvin Castillo

About Melvin Castillo

I’m a passionate and reliable Remote IT Support Specialist with hands-on experience in ticketing systems (osTicket), Windows and Linux troubleshooting, Active Directory, Azure VM deployment, and endpoint management.I’ve completed the Google IT Support Professional Certificate and am currently preparing for CompTIA Security+. My projects include deploying osTicket on Azure, configuring NSGs, and setting up secure backup environments.Known for my problem-solving mindset, communication skills, and customer-first approach. Actively seeking remote IT support roles where I can contribute and grow.🧰 Skills: Windows/Linux CLI | AD | Azure | osTicket | Remote Tools | Office 365 | ITIL Concepts Let’s connect if you’re hiring or just want to network in IT support!

Experience

1. Sales Development Representative

   Coursecareers

   Nov 2022 — Present

   CourseCareers is an intensive online three-month course in technology sales development. I read three books including How to Win Friends and Influence People, Fanatical Prospecting, and SPIN Selling.I learned everything about the basics of sales development to prepare myself for a sales development position. Check out employer.coursecareers.com to view the complete outline of what I learned. Sales Terminology, Org Structure, Ideal Customer Profiles, Buyer Personas, Sales Cycles, Prospecting, Researching, Cadence, SPIN, BANT, Cold Emailing, Cold Calling, LinkedIn Outreach, Salesforce CRM, SalesLoft, Zoominfo, Etc.

Education

• CourseCareers

  Information Technology

• CourseCareers

  Sales Development Specialization , Selling Skills and Sales Operations