Melroy George Rodrigues

About Melroy George Rodrigues

I\'m Melroy, working as Quality Auditor at Amazon, specializing in process improvement across different region and marketplace. With a background in project management and a passion for problem solving, I\'m committed to identifying areas of improvement, developing solutions, and driving results.

Experience

1. Quality Program Specialist - Quality Programs (Outsourcing)

   Amazon

   Jul 2024 — Present · Bengaluru, IN

   Supported machine learning models to optimize the resolution times and enhance accuracy for seller queries.Perform quality assessment to evaluate the service delivery performance of outsourcing companies.Collaborate with cross functional team to identify process improvement.Reviewed and revalidated external vendor audits to ensure accuracy, compliance, and consistency with internal quality standards.Conducted in-depth secondary audits to identify trends, discrepancies, and training gaps across vendor teams.Implemented process improvement initiatives based on audit findings, resulting in measurable gains in quality metrics.Collaborated with cross-functional teams to standardize audit practices and ensure alignment with business objectives.Drove root cause analysis and corrective action planning for recurring quality issues within vendor operations.Ensured adherence to SOPs and quality assurance frameworks in a high-volume, time-sensitive environment.Contributed to training material design to enhance auditor effectiveness and consistency.

Education

• SDM College of Business Management

  B.COM, Bachelors of Commerce

  2012 — 2015

• Justice K S Hegde Institute of Management

  Master of Business Administration - MBA, FINANCE /MARKETING / SUPPLY CHAIN