Melone Shurney
Student Services Specialist @ Saint Xavier University | MBA
- Role
- House Manager at Primo Center
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Melone Shurney
Experienced Dean Of Students with a demonstrated history of working in the education management industry. Skilled in Food & Beverage, Front Office, Event Planning, Customer Service, and Sales. Strong education professional with a Bachelor of Science (BS) focused in Sports Management from Lincoln College - Normal.
Experience
House Manager
May 2024 — Present · Chicago, IL, US
Oversee the day-to-day operations of a supportive housing facility serving women and children experiencing homelessness. Provide trauma-informed, client-centered leadership while maintaining a safe, structured, and compassionate living environment for residents in transition. Residential Operations & SupervisionManage overnight operations, ensuring facility safety, cleanliness, and order.Conduct bed checks, crisis assessments, and incident documentation in alignment with organizational policies and state guidelines.Communicate across shifts and departments to ensure continuity of care and housing support. Crisis Response & Trauma-Informed CareSupport residents through crises related to mental health, domestic violence, and housing instability.Use de-escalation strategies and empathetic communication to address conflicts and emotional distress.Refer residents to case managers or outside agencies for specialized services when needed. Administrative & Compliance DutiesMaintain accurate logs, incident reports, and occupancy records to support agency compliance.Assist in enforcing community agreements and program expectations to create a respectful and accountable living environment.Coordinate with security, custodial staff, and clinical teams to ensure residents’ safety and wellness. Family Support & EmpowermentOffer guidance to mothers and families navigating shelter life, job seeking, and education access.Serve as a resource for residents transitioning to permanent housing and independence.Foster a culture of dignity, mutual respect, and community. Impact: Contributed to increased resident stability, safety, and readiness for independent living through strong leadership and consistent, compassionate care.
Education
Lincoln College
Bachelor of Science (BS), Sports Management
2013 — 2016
Roosevelt University
Master of Business Administration - MBA, Business Administration and Management, General
2019 — 2022
Lincoln College
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
2009 — 2011
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