Melody Morehouse

About Melody Morehouse

Director of Conversation Compliance at Gryphon AI driving regulatory thought leadership, compliance infrastructure, and strategic growth. MBA professional experienced in Marketing, Product Management, CRM, Omni-Channel, Privacy, Ethics, Data Governance, and Vendor Management. Email data expert in deliverability, hygiene, and complex integrations while exceeding KPIs. Passionate about customer experience and compliance innovation.Strategic Compliance Leader at Gryphon AI, elevating industry visibility through monthly Regulatory Updates (110+ topics), Contact Center Pipeline/CMS Wire articles, and presentations at Sales Kickoffs, Customer Advisory Boards, and all-hands events. Built scalable compliance infrastructure (GRC controls, Compliance Decisioning, Regulatory Guide) and managed international expansion RFPs with outside counsel across 11 countries.Well-rounded Senior Leader across Marketing, CRM, Analytics, IT, and Transformation. Exceptional matrix leader translating regulations into product roadmaps, closing stakeholder gaps, and delivering data-driven decisions.CORE COMPETENCIESContact Compliance Leadership (TCPA, TSR, CFPB, state laws, AI regulations)Privacy & Regulatory StrategyStrategic thinker/problem solverRoadmap planning & product managementData authority (1st/3rd party, hygiene, governance)Omni-channel attribution & automationBusiness case developmentVendor management (Data vendors, Legal counsel, Legal tools)Outstanding presentation skillsACCOMPLISHMENTS* Established, authored & published monthly Regulatory Updates, enhancing Gryphon AI’s position as a compliance leader; covered 110+ topics including Federal regulation, state mini-TCPAs, DNC, caller ID, AI cloning laws.* Led compliance infrastructure enabling product growth: GRC development, Compliance Engine updates, Regulatory Guide build/ enhancement/ maintenance / launch, and SME on hundreds of topics throughout the Guide.* Enabled strategic partnerships furthering product capabilities, built international RFP framework deployed across 11 counties for international expansion consideration, managed outside legal counsel relationships, and oversight of all legal and compliance toolsets.* Invented email data product (launched 2023), centralizing data across vendors for $13M+ savings.* Saved $150M+ via CRM improvements* As a Senior Ethics & Compliance Manager: Kansas City Business Ethics Award winner.Email: m••••••••@gmail.com

Experience

1. Director, Conversation Compliance

   Gryphon

   Jan 2024 — Present · Kansas City, MO, US

   Strategic leader driving regulatory alignment across all communication channels, ensuring adherence to evolving federal and state rules including DNC, TCPA, TSR, FDCPA, CCPA/CPRA, & CAN-SPAM. Built comprehensive compliance programs/internal controls, developed risk assessments, and constructed an enterprise-wide Regulatory Compliance Guide.* Authored policies and delivered training programs promoting a culture of compliance.* Collaborated with legal (internal and external), product, customer success and marketing teams to drive new regulatory requirements into the Gryphon One platform.* Monitored and interpreted Federal/State regulation, assessing organizational impact and guiding compliance strategy.* Delivered regular compliance updates and reporting to senior leadership,* Provided expert insights to various external publications; hosted webinars, enterprise engagements, client oversight.

Education

• Northwest Missouri State University

  Bachelor of Science (B.S.)

• Keller Graduate School of Management of DeVry University

  Master of Business Administration - MBA

Skills

• Project Management
• Strategic Planning
• Strategy
• Program Management
• Entrepreneurship
• Management
• Process Improvement
• Marketing
• Business Strategy
• Training
• New Business Development
• Vendor Management
• Cross-Functional Team Leadership
• Marketing Strategy
• Business Process Improvement
• Account Management
• Six Sigma
• Crm
• Telecommunications
• Leadership
• Software Documentation