Melody Rose
Executive Operations & Strategy | USC Executive MBA Candidate ’27
- Role
- Director of Customer Operations at Resolvïq
- Location
- Escondido, CA, US
- LinkedIn followers
- 500 followers
About Melody Rose
Executive with 15+ years owning cross-functional execution across operations, customer…
Experience
Director of Customer Operations
Dec 2023 — Present
Worked with RAG AI initiatives for U.S. government programs, providing the security, compliance, and operational infrastructure that enables startups to meet federal standards.• Led go-to-market and operational strategy for SaaS startups, driving a 25% increase in user acquisition.• Designed retention frameworks and lifecycle processes that improved adoption and client growth across multiple business units.• Collaborated with engineering, product, and operations teams to deliver integrated, client-centric solutions.
Education
University of Southern California
Master of Business Administration - MBA
Southern Polytechnic State University
Lean Six Sigma Certification
2014 — 2014
West Georgia Technical College
Associate's degree, Accounting
2005 — 2014
Embry-Riddle Aeronautical University
Bachelor of Science - BS, Aerospace, Aeronautical and Astronautical Engineering
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