Melody Rackham
Head of Customer Success @ Janie
- Role
- Head of Customer Success at Janie Jobs
- Location
- Costa Mesa, CA, US
- LinkedIn followers
- 500 followers
Experience
Head of Customer Success
Nov 2024 — Present · Irvine, CA, US
Client Success Leadership: Oversee the client success function, ensuring smooth and productive client relationships. • Talent Coordination: Manage and coordinate interviews between clients and offshore talent to ensure strong matches. • Business Growth: Lead upselling efforts, negotiating expanded staffing and placement opportunities for clients. • Process Development: Design and manage comprehensive onboarding systems, streamlining client setup for VOIP, EMR, and other platforms. • Operational Support: Support various operational workflows, contributing to the company’s overall efficiency.Focused on creating seamless client experiences and building long-term partnerships to help clients succeed.
Education
Brigham Young University - Idaho
Associate's degree, Business Management
2013 — 2017
BloomTech
Full Stack Web Development , Web Development
2019 — 2020
Florence-Carlton High School
Diploma, High Honors
2009 — 2013
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.