Melody Mounts
Senior Product Consultant at Crelate
- Role
- Senior Product Consultant at Crelate
- Location
- Cleveland, OH, US
- LinkedIn followers
- 500 followers
About Melody Mounts
I am a strong, goal-oriented individual with the intentions of succeeding in every way possible. I have a strong passion for creating long lasting relationships and delivering long-term success to my clients! At Crelate, we build software that reflects our shared values of collaboration, transparency and equality to help everyone connect with better opportunities. We are on a mission to be the most customer-centric talent engagement and recruiting software solution provider on the planet.Let\'s get connected today!
Experience
Senior Product Consultant
Sep 2020 — Present · Cleveland, OH, US
Understand Crelate the product as well as customers’ sales, recruiting and talent life-cycle workflows to provide customers guidance on the best way to use Crelate for their specific processes and needs.• Appropriately set and manage customer expectations. Balancing project budget, scope, and customer empathy and to deliver success on time and on budget.• Partner with customers to help them navigate change management and drive adoption of Crelate as a new way of working within their business.• Lead consulting engagements with customers to help them to derive value from Crelate and how to best leverage the tool to serve their needs.• Lead virtual and onsite engagements through the Professional Services program.• Lead projects and perform data migrations from previous ATS systems.• Working/coding in SQL to be sure data is being migrated correctly.• Manage competing priorities and multiple customers, delivering timely, tailored solutions.• Collaborating with teammates to keep projects to timeline, scale, and budget.• Serve as a valued voice of the customer by proactively uncovering and communicating trends and insights to cross-functional Crelate teammates.• Develop processes and best practices to ensure customer are realizing the greatest possible value from Crelate.• Stay current with Crelate’s new features and continually generate customer facing training content.• Provide feedback to the product and marketing team to use real world scenarios to improve our offerings and marketing efforts.
Education
Cleveland State University
Business
2013 — 2015
University of Mount Union
Business
2012 — 2013
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