Melody Irving
Be the difference that inspires change
- Role
- Client Services Associate Ii at Guardant Health
- Location
- Anaheim, CA, US
- LinkedIn followers
- 500 followers
About Melody Irving
Results-driven Customer Service Leader with strong experience in customer relations, process optimization, and cross-functional collaboration. Known for delivering high-quality support in fast-paced, high-volume settings by leveraging innovative problem-solving, strategic execution, and empathetic communication. Proven track record in training and leading teams, streamlining operations, and managing complex customer needs across global and local markets. Skilled at building stakeholder trust, facilitating collaboration, and resolving issues efficiently. Recognized for exceptional leadership, a customer-first mindset, and driving service excellence to support business growth. A collaborative team player who embraces change and is able to partner at any level.
Experience
Client Services Associate Ii
Nov 2025 — Present · US
Perform duties of Client Services Associate.• Meet higher KPIs than a Client Services Associate.• Support Quality Assurance & Training as directed by Leadership.• Act as a mentor to the Client Services Associates.• Assist in troubleshooting and responding to or resolving questions from the Business Process Outsourcing (BPO) team and Client Services Associates.• Responsible for escalating issues or trends to Leadership• Participate in and/or support department level tasks (expired kits, data cleanup, etc.), as assigned by Leadership.• Other tasks/administrative duties as needed
Education
Cypress Community College
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies
2000 — 2005
California State University, Fullerton
Bachelor of Science (BS), Child and Adolescent Studies
2004 — 2006
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