Melody Banken
Sr ERP Principal Consultant - Global Business Professional Services @BST Global
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WORK HISTORY
Sr ERP Principal Consultant - Global Business Professional Services @BST Global
Tampa, FL, US
Led the development and deployment of AI-powered project intelligence solutions for the AEC industry, enhancing project management and client relationships.• Collaborated with global teams to provide work management, predictive insights, and resource management solutions to clients worldwide.• Achieved successful project outcomes for over architects, engineers, and consultants in 65 countries, driving innovation and client satisfaction.• Lead the design, configuration, and optimization of the project and associated requirements from the planning to post go-live, ensuring the accomplishment of desired scope, timeline, quality, and budget.• Collaborate with key stakeholders to plan, prioritize, and schedule development, including feature and enhancement requests and configuration changes, to ensure ERP systems align with business needs.• Analyze current business processes and operational workflows to identify gaps and areas for improvement.• Analyze and document production workflows, identifying opportunities for automation and efficiency.• Drive continuous improvement initiatives and support digital transformation efforts.• Develop training materials and provide end-user training.• Develop user manuals, process documentation, and troubleshooting guides.• Offer ongoing support for ERP system users.
EDUCATION
University of Houston
Master of Business Administration - MBA, Accounting and Business Technology Management
ABOUT MELODY BANKEN
With over 15 years of expertise in Business & ERP consulting, I contribute to BST Global’s mission of empowering the AEC industry through AI-powered project intelligence solutions. Our team develops and deploys ERP systems that streamline work management, predictive insights, and resource planning for over architects, engineers, and consultants across 65 countries. Leveraging a strong foundation in SaaS, business process analysis, and software project management, I specialize in designing and optimizing solutions from planning to post-go-live. By collaborating with global teams and key stakeholders, we drive innovation, ensure successful project outcomes, and deliver tailored solutions that align with client goals and industry needs.
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