Melodie du Ly
Administrative Manager @Chotto Matte
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WORK HISTORY
Administrative Manager @Chotto Matte
Toronto, ON, CA
Leading administrative operations, focusing on strategic planning, and seamlessly integrating marketing initiatives to enhance overall business performance.• Implementing and optimizing internal processes using technology solutions to enhance operational efficiency and maximize resource utilization.• Leading a dynamic team, fostering a collaborative environment, and promoting cross-functional cooperation with the marketing team for cohesive campaigns. Dedicated to nurturing multifunctional customer success skills and providing mentorship to foster a culture of continuous learning.• Cultivating strong relationships with vendors/suppliers to negotiate favorable terms, ensuring cost-effectiveness and quality service delivery to enhance the overall customer experience.• Ensuring compliance with company policies, industry regulations, and best practices.• Leveraging technology to enhance administrative processes, improve communication, and streamline workflow.• Orchestrating successful corporate events and meetings, demonstrating meticulous planning and attention to detail.• Leading the development and implementation of the reservations system, optimizing table turnover, and maximizing restaurant revenue by strategically managing bookings and initiating actions based on weekly KPIs.• Implementing proactive guest recovery strategies and maintaining a strong emphasis on guest relations, ensuring swift and effective resolution of issues to enhance overall guest satisfaction.• Enhancing floor operations, integrating strategies to enhance efficiency in service delivery, improve table turnover, and elevate the overall dining experience through attentive management and coordination.• Accurately processing payroll for employees, ensuring timely and compliant disbursement of wages and benefits while maintaining meticulous records and adhering to regulatory requirements.
EDUCATION
Sheridan College
Visual Merchandising Arts
Sheridan College
Art Fundamentals
Sheridan College
Visual and Creative Arts
ABOUT MELODIE DU LY
Canadian Citizen with French Dual Citizenship | Administrative Manager at Chotto Matte
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