Melodie Hansen
Loss Prevention Management | Security Management | Incident Management
- Role
- Security Operations and Client Services Manager at GardaWorld
- Location
- Dayton, OH, US
- LinkedIn followers
- 500 followers
About Melodie Hansen
Experienced Loss Prevention and Security leader with a demonstrated history of working in…
Experience
Security Operations and Client Services Manager
Nov 2024 — Present · Dayton, OH, US
Supervises the day-to-day security services of multiple sites in the Dayton, OH region, ensuring service delivery meets the highest standards and exceeds client expectations. Leads recruitment, selection, training, and development for security guards at every site, ensuring they are well-equipped to meet client needs. Maintains strong relationships with clients, addressing concerns, offering solutions, and ensuring 100% contract compliance, achieving complete customer satisfaction across all accounts. Routinely inspects security officers and supervisors, reviewing performance, providing training, and ensuring adherence to contract specifications and company policies. Manages staffing schedules, budgets, and payroll reports across multiple sites, optimizing resources and ensuring cost-effective operations while maintaining high service quality. Builds and maintains strong relationships with internal teams and clients, acting as a reliable liaison and fostering trust through consistent, transparent communication. Proactively addresses security concerns and client issues, ensuring swift resolutions to prevent disruptions and maintain smooth operations across all sites.
Education
Southern Illinois University, Carbondale
Bachelor of Arts - BA
2008 — 2012
Lewis University
Master of Science (M.S.)
2012 — 2014
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