Mel Lunt

Community Manager @Convosight

St Helens, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Mar 2023 — Present

Community Manager @Convosight

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Recruited as a Community Manager to support the Facebook Community Manager Collective, a JV between Convosight and Meta in a 2-month project within the Facebook Community Learning Labs (Europe) community Moderated a 900+ community of managed partners, facilitating meaningful conversations between the team and partners, sustaining brand and messaging standards throughout Pivoted in April 2023 to drive measurable impacts within Meta’s community program, Power Admins Global 18.5k members through the creation and cultivation of conversations with community members as a Brand Ambassador Fosters peer-to-peer connections, inclusive engagement, and support while moderating community contributions Educates members on group features, community management best practices and community culture Provides holiday cover for online communities, stepping in as a Community Manager to ensure seamless moderation and engagement during periods of absence

SKILLS

Technical SupportBusiness AnalysisOnline ResearchOracleCloud ComputingSoftware TrainingHyperion Performance ScorecardTeam MentoringMicrosoft OfficeUnixOracle ApplicationsOracle E-Business SuiteKnowledge ManagementCustomer SatisfactionHyperion EpmTroubleshootingEmployee TrainingItilCustomer ServiceBusiness IntelligenceWeblogicTeamworkTeam ManagementIosKnowledge Centred SupportOnline Community ModerationEnterprise SoftwareForum PostingsHyperion EnterpriseOnline CommunicationsNative German SpeakerWeb Community ManagementSqlResearchOlapThunderbirdCommunity Forum ModeratorCustomer SupportOutlookHyperion

ABOUT MEL LUNT

Accomplished Online Community Manager with 10+ years of experience building, scaling, and…

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Mel Lunt — Community Manager at Convosight in St Helens, GB | Unifers