Mellisa Vancraybex
Senior Business Analyst @Rogers Communications
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WORK HISTORY
Senior Business Analyst @Rogers Communications
Brampton, ON, CA
Gathered, documented, and validated business requirements for OneVizion module development, enabling delivery of 5+ custom workflows that improved project tracking efficiency by 20%. • Designed process flow diagrams and impact analyses to support decision-making, reducing approval cycle time by 15%. • Translated business needs into technical specifications for OneVizion configurations, ensuring 100% alignment between stakeholder requirements and system capabilities. • Configured dashboards and reporting tools in OneVizion and Power BI, providing leadership with real-time insights that improved resource allocation by 10%. • Supported UAT and change management for OneVizion implementations, achieving 95% user adoption within the first month. • Defined and tracked KPIs within OneVizion to measure operational performance, enabling leadership to monitor initiative success and improve SLA compliance by 12%.
EDUCATION
University of Toronto
SCS_2566_049 Organizational Aspects of Business Process Management
Sheridan College
Certificate, Business Analysis
Regina Mundi
Business Administration and Management, General
SKILLS
ABOUT MELLISA VANCRAYBEX
I am a Digital Transformation & Operational Excellence professional with 10+ years of experience designing, analyzing, and optimizing end-to-end business processes across Telecommunications, Automotive, Logistics, and Supply Chain environments.Holding a Lean Six Sigma Black Belt and Business Analysis certifications (CBAP®, CBDA®), I specialize in business process re-engineering, process automation, and structured change management. My work is grounded in process analysis, requirements management, and data-driven decision-making, consistently delivering 10–30% efficiency improvements, cost reductions, and measurable gains in customer experience.I bring a clear, structured, and pragmatic approach to process improvement—combining analytical insight with action-oriented execution. I am known for translating complex business needs into well-defined processes, standardized workflows, and scalable operating models that teams can adopt and sustain.With professional experience in Canada and Belgium, and fluency in English, Dutch, and Portuguese (Brazil), I effectively collaborate with diverse, cross-functional, and international stakeholders to drive process excellence and continuous improvement
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