Mellanie Winston
Leader | Innovator | Veteran | Customer Advocate
- Role
- Support Analyst at Clerkie
- Location
- Orlando, FL, US
- LinkedIn followers
- 500 followers
About Mellanie Winston
I am a tech-savvy, customer-centric leader with a proven track record in problem-solving…
Experience
Support Analyst
Jul 2022 — Present
Leader responsible for running the Customer Success Department. Dedicated to advancing the company\'s mission by consistently and efficiently resolving user issues in a timely manner, while fostering collaborative partnerships with the engineering and product teams.Function as the primary interface between users and the company, providing responsive and comprehensive support via email, chat, and phone. Proficiently address user questions, comments, and concerns, ensuring a high level of customer satisfaction.Collaborate with multifaceted teams including Debt, Engineering, and Design to spearhead the development and refinement of processes. This proactive involvement contributes to an improved overall user experience and the achievement of company goals.
Education
Shaw University
Bachelor of Arts (B.A.), Criminal Justice
2004 — 2009
Skills
- Team Leadership
- Retail
- Time Management
- Safety
- Staff Development
- Call Centers
- Inventory Management
- Training
- Customer Satisfaction
- Fraud
- Customer Experience
- Leadership
- Customer Retention
- Asset Protection
- Customer Service
- Outlook
- Credit Cards
- Microsoft Office
- Loss Prevention
- Risk Management
- Merchandising
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