Melizza Gomez
Operations Manager
- Role
- Operations Manager at Newrest
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Melizza Gomez
Results-driven Operations Leader with 15+ years of experience managing large-scale…
Experience
Operations Manager
Nov 2024 — Present · Raleigh, NC, US
Infuse the Newrest culture throughout the facility through the managers and by example• Mentor and coach managers as needed to ensure performance and adherence to policy and culture• Train, coach and mentor managers and other direct reports to provide a strong talent bench for succession planning purposes and career advancement within the unit and other units throughout the country. • Ensure that all policies and procedures are followed per Newrest and client’s requirements• Communicate effectively with all crew members and team members• Fully responsible for the operations of the entire unit, including production, logistics, supply, safety, quality, personnel and customer service. • Ensure that all quality and safety procedures and program are adhered to by everyone. • Ensure that all catering needs are met in a timely manner. • Meet all KPI’s according to customer requirements and KPI standards• Properly plan and foresee issues that may cause delays in timely arrival, poor quality, or safety hazard. • Develop and implement operating methods and procedures designed to eliminate operating problems and improve product quality. • Stay within the proposed budget for all items. • Drive improvements in productivity, cost reduction, plant output, capacity and waste.• Ensure that all processes conform to the customer and Newrest specifications• Comply at all times with good hygiene and manufacturing practices (e.g, hazard analysis and critical control points [HACCP], FIFO)• Investigate and complete incidents/ accidents documentation• Enforce safety processes and legal requirements for all processes• Evaluate talent of team members and drive actions to address performance issues and/or behavioral concerns. • Enhance employee morale by driving engagement and establishing an environment of trust and respect.• Handle employee and management concerns and escalate concerns to the HR department.
Education
Katherine Gibbs School
Associate's degree
2006 — 2008
Plaza College
Bachelor's degree
2015 — 2016
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