Melissa Veltrie

Experience

1. Retail Sales Consultant

   AT&T

   Aug 2018 — Present · Raleigh, NC, US

   Maintain knowledge of current promotions and product development in order to best position a well-rounded solution for the customer • Maximize sales by up-selling after promptly identifying customers’ interests • Assist store manager in maintaining a positive environment, yielding fast, efficient, and friendly service • Advise customers with their selections in order to effectively accommodate their personal needs • Administer point of sale opening and closing procedures • Maintain exceptional WTR (Willingness to Recommend) scores through excellent customer service • Assist customers with the purchase of products, services, features, and bill payments • Receive and process cash and credit payments for in-store purchases • Place tailored merchandise orders according to customer\'s needs • Demonstrate that the customers come first by serving them with a sense of urgency • Work as a team member to provide the highest level of service to customers • Maintain friendly and professional customer interactions at all times • Verify that all merchandising standards are upheld on a daily basis

Education

• West Johnston High School

  High School Diploma

  2004 — 2008

• William Peace University

  Bachelors of Science (B.S.), Business Administration & International Business Concentration

  2008 — 2012

• Martinsburg College

  Certificate, Medical Office Management/Administration

  2014 — 2015