Melissa Hopken
Manager, Business Value Consulting @8x8
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WORK HISTORY
Manager, Business Value Consulting @8x8
Kansas City, MO, US
EDUCATION
Illinois State University
BA English
SKILLS
ABOUT MELISSA HOPKEN
Currently working at 8x8 where we offer one single platform of engagement for voice, video, collaboration and contact center. Focus on our prospects and clients not only helping them improve the employee and customer experience, but increasing value by leveraging our features and solutions. Experienced Contact Center Customer Experience professional with a demonstrated history of working in both the contact center and computer software industries. Skilled in Session Initiation Protocol (SIP), Voice-over-IP (VoIP), Unified Communications, Customer Self-Service, Professional Services, Customer Experience, project management, solution architecture, infrastructure and solution design, and technical documentation. Microsoft Certified Technology Specialist. Graduated from Illinois State University.
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