Melissa Stoerkel
Pricing Operations Manager @The Tranzonic Companies
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WORK HISTORY
Pricing Operations Manager @The Tranzonic Companies
EDUCATION
Lakeland Community College
Associate’s Degree
Cleveland State University
Bachelor’s Degree
SKILLS
ABOUT MELISSA STOERKEL
With over 15 years of experience in management and leadership within the customer service industry, I specialize in service operations, workforce management, reporting, quality, and training. For the past nine years, I’ve been with Essendant, where I’ve led key initiatives to replace and optimize critical tools for scheduling, quality management, email management, and call routing. In my current role as Director of Care Operations, I continue to drive improvements that enhance both team performance and customer satisfaction.Prior to Essendant, I spent a decade at Office Depot/OfficeMax, gaining extensive contact center experience and further refining my expertise in process management, system implementations, and project management. Throughout my career, I’ve had the privilege of working with talented teams and leading cross-functional projects that have driven measurable results.One of my greatest strengths is building collaborative relationships. I’m passionate about developing teams and fostering environments where individuals can thrive. This has been a guiding principle in my career, influencing both my leadership approach and my academic focus in organizational leadership.
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